Robinson Goss

What form of ID do i need to bring for hiring a vehicle?
  • We need a valid driving license which must be held for at least 1 year.
  • And one of the following A utility bill, or bank statement dated within the last 3 months.
  • You’ll need your national insurance number to hand in order for us to check you driving licence. Alternatively, you can obtain a check code from https://www.gov.uk/view-driving-licence and share that code with us.
I have points on my license, can i still hire from you ?

We can accept a maximum of 6 points on your licence.

I have endorsment on my license, Can i still hire ?

Any endorsements have to be referred to our insurance for their approval.

Is there a deposit I have to pay?

There is a £200.00 Pre-authorised deposit we take at the point of booking. No money is taken, this amount is just blocked and refunded upon return of the hired vehicle.

How long dose it take to get me my deposite back?

It takes between 5 – 7 days from returning the vehicle without incident for the pre-authorised amount to be showing in your account. Timescales depend on your bank.

Does the hire cost includes insurance

The hire cost includes fully comprehensive insurance. However, there is an excess to pay in the event of an accident.

How much is the Excess?

There is a £750.00 Damage excess on all our cars and vans. This the maximum liability that you would be liable for damages to a vehicle.

Do you offer collision damage waiver(CDW)?

We do not offer a CDW but if you needed one, you could purchase one online from an independent provider.

Is there a milage limit?

Robinson Goss offer unlimited milage on all our hires.

Can i take my hired vehicle abroad?

Our cars are not permitted to be taken abroad and are only allowed in Great Britain.

Can i smoke or vape in the vehicle?

No smoking or vaping is permitted in our vehicles. Any smoking in the vehicle will incur a £80.00 cleaning fee.

What is the fuel policy?

Our vehicles are usually provided with a full tank of fuel, and upon return must be refueled. If the vehicle is not refueled upon return, then we will refuel at a rate of £1.49 Plus VAT.

How old do i have to be for hiring a vehidle from you ?

Cars and Vans drivers over 25 and the minibus is drivers over 30.

Can I Pay in cash

Payments for the hire can be paid in cash, however the deposit must be paid by card by in the name of the hirer.

What froms of payments do you accept?

We accept payment by all major debit and credit cards including Visa, Mastercard and American Express. We cannot accept cash cards.

Can someone else pay for my hire?

Someone else can pay for your hire, however the deposit needs to be paid by the hirer.

Dose the hire include breakdown cover?

All our hires as standard come with breakdown cover.

Can you Gurantee an exact make and model of the car?

Unfortunately, we cannot guarantee the exact make and model of a car, however it will be from the same group, or sometimes you may be upgraded.

Can i leave my car at your yard?

You can leave your vehicle with us subject to availability, however all vehicles are park at their own risk, and Robinson Goss do not accept any liability.

I'm running late.What should I do?

Please call the office as soon as you know you will be running late so we are aware.

Can i extend my hire?

You can extend your hire subject to availability. Payment must be made before a hire can be extended.

Can i return a hire Early?

You can return a hire early, however there will be no refunds paid in lieu of unused days.

Robinson Goss